Refund & Exchange Policy

1) Extended returns information

      For the 2023 Holiday Season, most of the items purchased between October 11 and December 25, 2023 can be returned until January 31, 2024.

 

2) Solum store Returns policy

      Items shipped from SAI, including Solum warehouse, can be returned within 30 days of delivery, with some exceptions:

Devices:

• ESL, Acc. more than 30 days after delivery 

Digital:

• Downloadable software products(Aims link)
• Online subscription after you accessed it(Aims SaaS)

Damaged items:

• non-returnable items that arrived damaged or defective

- Non returnable items that arrived damaged or defective are eligible for a refund or replacement.

 

3) Refund timing and amounts(including partial refunds)

      Returned items should be sent to SAI or Warehouse 

How long do refunds take?

After the carrier receives your item, it can take up to two weeks for us to receive and process your return.

 

Track your return

you can stay on top of your returns by tracking them in Your orders

 

To track your return:

1) go to your orders
2) select view return/refund status

Return costs

Return shipment is free of charge in some cases. BUT the reason for return isn't a result of the Solum store  error, the cost of return shipping will be deducted from your refund.

You'll be charged a single flat fee for each return shipment, plus a smaller fee for each item in that shipment. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning. You can return items from different orders in the same package through Your Orders.

 

Product Category	Per Shipment	Per Item
NEWTON Link
Acc.
Demo Kit

 

Refund times

Refund method	Refund time(after refund is processed)
Bank transfer
Credit card	3 ~ 5 business days
Debit card	Up to 10 business days
Paypal
Shop with promotion code	Up to 5 business days

 

Partial refunds

Item	Refund
Items in original condition past the return (30 days after delivery)	80% of the item price
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to Solum store or seller error	Up to 50% of the item price
Used support ticket
Used or activated software/application	0% of the item price